Privacy Policy

Last Updated: 26th November 2024

At Purna Digital (referred to as "we," "our," or "us"), we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you interact with our website www.purnadigital.com and services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our site.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Personal Information

- Name

- Email address

- Phone number

- Company/Organization details

- Information submitted through forms (e.g., contact forms, subscription forms)

1.2 Non-Personal Information

- Browser type and version

- Device and operating system information

- IP address and geographical location

- Pages visited, time spent, and referring URLs

- Search queries used to access our site

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your user experience and collect behavioral data.

2. How We Use Your Information

We may use the collected information for the following purposes:

To provide, maintain, and improve our services.
To respond to inquiries and customer support requests.
To send marketing communications, newsletters, and promotional content.
To analyze user behavior and optimize website performance.
To comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. However, we may share data in the following scenarios:

3.1 With Third-Party Service Providers

We use trusted third-party services to help us operate and improve our services. These may include:

Google Analytics: For website traffic analysis and user behavior tracking.
Mailchimp: For email marketing and subscription management.
Facebook Ads and Google Ads: For retargeting and advertising purposes.
HubSpot: For customer relationship management (CRM) and marketing automation.
Payment Gateways (if applicable): For secure online transactions.

These providers are obligated to protect your data and use it only for the purposes specified by us.

3.2 Legal Compliance

We may disclose information to comply with applicable laws, regulations, legal requests, or court orders.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device to enhance your user experience. They help us understand website performance and user behavior.

4.2 Types of Cookies We Use

Essential Cookies: Enable core functionality (e.g., navigation, security).
Performance Cookies: Help us measure and improve site performance.
Marketing Cookies: Used for targeted advertising and analytics

4.3 Managing Cookies

You can control or disable cookies through your browser settings. Disabling cookies may impact your browsing experience.

5. Your Rights

As an Indian citizen, you are entitled to the following rights regarding your data under the Information Technology Act and related regulations:

Access: Request access to the personal data we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request deletion of your personal data unless we are required to retain it by law.
Opt-Out: Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at the email address provided below.

6. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no online platform can guarantee absolute security.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices or content. Please review their privacy policies before providing any personal information.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations.

Analytics Data: Retained for up to 26 months (as per Google Analytics policies).
Email Subscriptions: Retained until you unsubscribe or request deletion.
Contact Form Submissions: Retained for up to 12 months unless otherwise required.

9. Changes to This Privacy Policy

We reserve the right to update or revise this Privacy Policy at any time. Changes will be posted on this page, and the "Last Updated" date will be revised. It is your responsibility to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: info@purnadigital.com
Phone: +91 70607 02175